What Personal Information do we process and for which purposes?
Most of our services do not require any form of registration, allowing you to visit our site without telling us who you are. However, some services may require you to voluntarily provide us with Personal Information, which may include information such as your name, birth date, email address or telephone number. We may collect and use this Personal Information to provide you with products, services, and customer support, to bill you for products and services you request, to market products and services which we think may be of interest to you, or to communicate with you for other purposes which are evident from the circumstances or about which we inform you when we collect your Personal Information.
Personal Information used for website usage analytics:
We do not currently respond to web browser “do not track” signals or other mechanisms that provide a method to opt out of the collection of information across websites or other online services.
Occasionally, we and our third-party advertising and service providers may use internet tags (also known as action tags, single-pixel GIFs, clear GIFs, invisible GIFs and 1-by-1 GIFs) and cookies at this site and may deploy these tags/cookies through a third-party advertising partner or a web analytical service partner which may be located and store the respective information (including your IP address) in a foreign country. These tags/cookies are placed on both online advertisements that bring users to this site and on different pages of this site. We use this technology to measure the visitors' responses to our sites and the effectiveness of our advertising campaigns (including how many times a page is opened and which information is consulted) as well as to evaluate your use of this website. The third-party partner or the web analytical service partner may be able to collect data about visitors to our and other sites because of these internet tags/cookies, may compose reports regarding the website’s activity for us and may provide further services which are related to the use of the website and the internet. They may provide such information to other parties if there is a legal requirement that they do so, or if they hire other parties to process information on their behalf. If you would like more information about web tags and cookies, please visit the Network Advertising Initiative website https://www.networkadvertising.org.
We may use a number of technologies offered by different providers to support website analytics and user tracking, including technologies offered by the providers below. If you wish to prevent or control the use of these technologies, please follow the links mentioned with that particular third party:
We may combine, aggregate, or anonymize Personal Information with data we may collect from or about you from other sources, such as public databases, providers of demographic information, joint marketing partners, social media platforms, and other third parties.
We may use your data for our business purposes, including audits, monitoring and prevention of fraud, infringement, and other potential misuse of our products and services, and for modifying our services.
Also, we may use your Personal Information:
if we are required to do so because of an applicable law, requests from public and government authorities (including court order, subpoena, or governmental regulation), even outside your country of residence; if we need to enforce our terms and conditions;
when we believe in good faith that the use of Personal Information is necessary to protect legal rights, the security or integrity of this website; to protect your safety or the safety of others;
as part of any criminal or other legal investigation or proceeding in your country or in other countries; or,
to the extent reasonably necessary for development of or to proceed with the negotiation or completion of a corporate or commercial transaction.
When and to whom do we disclose your information?
We may share your Personal Information with other Novartis subsidiaries and affiliates worldwide. We also may transfer Personal Information to third parties who act on our behalf, for further processing in accordance with the purpose(s) for which the data were originally collected or may otherwise be lawfully processed, such as services delivery, evaluating the usefulness of this website, marketing, advertising, data management, or technical support.
Also, we may disclose your Personal Information to a third party if we are required to do so because of an applicable law, requests from public and government authorities (including court order, subpoena, or governmental regulation), even outside your country of residence; if we need to enforce our terms and conditions; when we believe in good faith that the disclosure is necessary to protect legal rights, the security or integrity of this website; to protect your safety or the safety of others; as part of any criminal or other legal investigation or proceeding in your country or in other countries; or to third parties, advisors, and other entities to the extent reasonably necessary for development of or to proceed with the negotiation or completion of a corporate or commercial transaction.
Your Personal Information may also be processed, accessed, or stored in countries outside Philippines. Such countries may offer a different level of protection of Personal Information. If we transfer your Personal Information to external companies in other jurisdictions, we will make sure to protect your Personal Information by applying the level of protection required under applicable data privacy laws.
For transfers of Personal Information among Novartis subsidiaries and affiliates, Novartis has adopted Binding Corporate Rules, a system of principles, rules, and tools, authorized by European law, to regulate the transfer of Personal Information outside the EEA and Switzerland. Read more about the Novartis Binding Corporate Rules by clicking here.
How do we protect your Personal Information?
We use appropriate technical, administrative, and physical safeguards to protect the information collected through this website. Unfortunately, no organization can guarantee the absolute security of information, especially information transmitted over the internet.
How do we deal with information from individuals who is consider as minor?
Our website is not directed at minor. We do not knowingly collect Personal Information from minor as define in applicable local law.
How long do we store Personal Information?
We will only retain your Personal Information for as long as necessary to fulfil the purpose for which they were collected or to comply with legal or regulatory requirements.
What are your rights and how can you exercise them?
Whenever we process Personal Information, we take reasonable steps to keep your Personal Information accurate and up-to-date for the purposes for which they were collected. We will provide you with the ability to exercise the following rights under the conditions and within the limits set forth in the law.
If you wish to contact us regarding the use of your Personal Information or you want to object in whole or in part to the processing of your Personal Information, please contact us. If you have provided consent, you may withdraw consent. You may also request, subject to confidentiality obligations, to:
access your Personal Information as processed by us;
ask for correction or erasure of your Personal Information; and
request portability, where applicable, of your Personal Information, i.e. that the Personal Information you have provided to us, are returned to you or transferred to the person of your choice, in a structured, commonly used and machine-readable format.
If you wish to contact us regarding how we use your Personal Information or you wish to exercise your data privacy rights, please email us at [email protected] or write us to the following address:
Novartis Healthcare Philippines, Inc. Ayala North Exchange Tower 1 Ayala Ave. cor. Amorsolo and Salcedo Streets San Lorenzo Makati City
In order to facilitate the most efficient answer, please provide the following information:
Name of the website you are referring to
Your relationship and interaction with us
The description of the information you would like to receive from us
If you are not satisfied with the processing of personal data, please address your request to our Data Protection Officer at [email protected]. who will investigate your concern.
This Privacy Notice was last updated in April 2020. Changes or additions will be notified through our usual communication channels (e.g. via our website).
What is a cookie?
Cookies are small text files that are sent to your computer when you visit a website. Cookies on Novartis Group company (Novartis) web sites do lots of different jobs, like letting you navigate between pages efficiently, storing your preferences and generally improving your experience of a website.
The EU Directive 2009/136/EC states that we can store cookies on your machine if they are essential to the operation of this site, but that for all others we need your permission to do so.
Novartis sites may use some non-essential cookies. We do not do this to track individual users or to identify them, but to gain useful knowledge about how the sites are used so that we can keep improving them for our users. Without the knowledge we gain from the systems that use these cookies we would not be able to provide the service we do.
The types of cookies we use
If you decide to set the language, font-size or specific version of the site (e.g. high-contrast), we use “user interface customization cookies”. Once set, you do not need to specify your preferences again on another visit to the site.
If you use parts of the site that require registration to access content, we will place an “authentication cookie” on your computer. This allows you to leave and return to these parts of the site without re-authenticating yourself.
If you have Adobe Flash installed on your computer (most computers do) and you use video players, we store a “flash cookie” on your computer. These cookies are used to store data needed to play back video or audio content and store the user’s preferences.
Novartis likes to understand how visitors use our websites by using web analytics services. They count the number of visitors and tell us things about the visitors’ behavior overall – such as identifying the search engine keywords that lead the user to the site, the typical length of stay on the site or the average number of pages a user views. For this purpose we place a “first party analytics cookie” on your computer.
We may also use services such as Google Analytics to track web statistics. In this case, Google will place a “3rd party cookie” on your computer. This is also the case when we use Google Maps.
Any data collected by using these cookies will be stored and managed by Novartis or one of its trusted affiliates in countries Novartis operates in.
How to control cookies
If you wish to restrict or block web browser cookies which are set on your device then you can do this through your browser settings; the Help function within your browser should tell you how. Alternatively, you may wish to visit www.aboutcookies.org, which contains comprehensive information on how to do this on a wide variety of desktop browsers. However, if you do not accept our cookies, you may not be able to use all functionalities of your browser software or our website.